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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Susan Struller

January 21, 2026

5  out of  5
rating by Susan Struller
"Lauren Reyes is fantastic"
We responded:
"Thank you, Susan! I'm happy to hear that Lauren provided you with fantastic service. Our team is dedicated to offering the best experience possible. If you have any more questions or need assistance, feel free to reach out!"
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toni McChesney

January 20, 2026

5  out of  5
rating by toni McChesney
"Lauren was amazing. She was able to cut my car insurance in more than half. Very knowledgeable and professional"
We responded:
"Thank you, Toni! I'm happy to hear that Lauren was able to assist you so effectively. It's wonderful to know she made such a positive impact on your insurance needs. If you have any more questions or need further assistance, feel free to reach out!"
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Elaine Davis

December 10, 2025

5  out of  5
rating by Elaine Davis
"Going to be a little lengthy story. I responded to one of those new ads that say Floridians can save so much money on their car insurance. Turned out it's just a promotional thing and I probably got 60 responses from different insurance companies. It actually became very annoying. Jeff duvall's company actually sent me a written quote. So I reached back out to them. I no longer have Geico insurance. I am saving over $1,000 a year on my car insurance now. For better coverage. So thank you! Lauren for assisting me."
We responded:
"Hey Elaine! Thank you for sharing your experience with us. Those nonstop promo responses can definitely get overwhelming, so I’m glad our written quote stood out and made things easier for you. It’s great hearing that the change in your auto policy is working out well and that Lauren was able to walk you through everything. We appreciate you taking the time to reach back out and let us know how things turned out."
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Hana Goru

December 8, 2025

5  out of  5
rating by Hana Goru
"Excellent and amazing service! All my questions were throughly answered and well explained as someone getting insured for the first time. Cynthia was of great help and a fantastic agent at State Farm, thank you!"
We responded:
"Thank you for your wonderful feedback, Hana! I'm glad to hear that Cynthia was able to assist you so effectively and make your first insurance experience a positive one. We’re always here to help with any questions you might have in the future. Thanks for choosing us!"
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Al Washington

December 8, 2025

5  out of  5
rating by Al Washington
"Cynthia Rivera was very knowledgeable and helped me understand my insurance policies and insurance needs"
We responded:
"Thank you, Al, for sharing your experience! I'm happy to hear that Cynthia was able to assist you with your insurance needs. Our team is dedicated to providing clear and helpful guidance. If you have any more questions or need further assistance, feel free to reach out anytime!"
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cynthia rivera

December 8, 2025

5  out of  5
rating by cynthia rivera
"Friendly office and exceptional service"
We responded:
"Thank you, Cynthia! I'm happy to hear that you found our office friendly and our service exceptional. We’re always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
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Ocala properties

December 4, 2025

1  out of  5
rating by Ocala properties
"Never saw Jeff and Jenny is a rude as can be. Offered nothing to lower my homeowners ins premium (which went up by $3000)...just kept wanting to sell me auto insurance several years in a row. Another insurance company agent suggest I lower my deductible and other things and spent about 40 mins. with Brandon only for JENNY again to call me back and say I had to do that a month earlier. She should be fired!"
We responded:
"Oscala, Thank you for sharing this feedback. I’m very sorry for the frustration you experienced — that’s not the level of service we want for anyone. I understand how upsetting the premium increase and the conflicting information must have been. I’d like the chance to review this personally and help clear things up. Please feel free to reach out, or let me know the best time and number to contact you."
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Ford Ferguson

November 26, 2025

1  out of  5
rating by Ford Ferguson
"Impossible to get in contact with, voicemails left, emails sent and it's always a miracle when someone finally reaches out. if you need to makes changes and require documents for your business, this is not the agent to go with."
We responded:
"Hi Ford, I’m really sorry you’ve had such a hard time getting in touch with us. That’s frustrating, and it’s not the experience we ever want anyone to have. If you’re willing, please reach out to me directly — I want to make this right and help with whatever you need. I appreciate you sharing your feedback."
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karen Krolikiewicz

November 11, 2025

5  out of  5
rating by karen Krolikiewicz
"Even though you hate to pay for insurance, Cynthia made it a pleasant experience. Wound up to be 200.00 less than who I used last time. Very happy with the transaction."
We responded:
"Thank you, Karen! I'm glad to hear that Cynthia made your experience enjoyable and that you found savings with us. We appreciate your trust and are here for any future needs or questions. Thanks for choosing us!"
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Sarah Treat Brown

November 3, 2025

5  out of  5
rating by Sarah Treat Brown
"I saved over half of what I was paying GEICO! Lauren helped me through the process very efficiently! I honestly didn’t know it could go so smoothly which is why I hadn’t shopped around sooner! Thanks for all your help, Lauren!!"
We responded:
"Thank you, Sarah! I'm happy to hear that Lauren was able to assist you efficiently and help you save significantly. It's wonderful that the process went smoothly for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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John B

October 19, 2025

5  out of  5
rating by John B
"Excellent and friendly service. I had my vehicle, renters, and umbrella insurance transferred from my Connecticut agent to Jeff Duval's agency. Transaction went smoothly and I was given knowledgeable advice about my coverage."
We responded:
"Thank you, John! I'm happy to know that the transfer of your insurance policies went smoothly and that you found the advice helpful. Our team is dedicated to providing excellent service, and it's great to see that reflected in your experience. If you have any more questions or need assistance, feel free to reach out anytime!"
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Rob Schroeder

September 2, 2025

5  out of  5
rating by Rob Schroeder
"My family gives Jeff and his team the highest recommendation. They were there for us with guidance and support, when we needed them most. Having worked with other offices, their expertise, professionalism and care is unmatched."
We responded:
"Thank you for your feedback, Rob! We're glad Jeff and the team supported your family. Your recommendation is appreciated. Let us know if you need anything else!"
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steve miller

August 10, 2025

5  out of  5
rating by steve miller
"The Jeff Duval Team was awesome. Lauren Reyes made everything seamless. Great service. So glad I switched."
We responded:
"Thank you, Steve! I'm happy to hear that you had a seamless experience with Lauren and the rest of the Team. We're grateful you chose us for your insurance needs. Let us know if there's anything else we can assist you with!"
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Navarron

June 16, 2025

5  out of  5
rating by Navarron
"Cynthia Rivera from this office has always done the best with getting me the quotes, help and answers I need. Highly recommend her as well as this office for all your insurance needs and questions."
We responded:
"Thank you, Navarron! I'm happy to hear that Cynthia has been able to assist you with your insurance needs. We appreciate your recommendation and are here to help with any questions you might have. Let us know if there's anything else we can do for you!"
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Diane N

May 31, 2025

5  out of  5
rating by Diane N
"I’ve been with State Farm for over 50 years, and in that time, I’ve worked with several offices — but none have come close to the outstanding service I’ve received from the Jeff Duvall office over the past 24 years. From day one, they’ve been responsive, knowledgeable, and genuinely committed to taking care of their clients. I especially want to highlight Lauren, who has gone above and beyond every time I’ve had a question or needed clarification. She takes the time to answer every question thoroughly and patiently, no matter how small. What really sets her apart is her ability to break down the policy line by line, making sure I understand exactly what I’m getting — no confusion, no pressure, just clear and honest communication. Lauren’s professionalism, attention to detail, and dedication to customer service are second to none. It’s rare to find someone so knowledgeable and so easy to work with. If you’re looking for a reliable, trustworthy team that treats you like family, I can’t recommend Lauren and the Jeff Duvall office enough"
We responded:
"Thank you, Diane, for your incredible feedback! I'm so happy to hear about your positive experiences with our office over the years. Lauren truly is an asset to our team, and I'm glad her dedication and expertise have made such a difference for you. We’re committed to providing the same level of service to all our customers. Let us know if there's anything else we can assist you with!"
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M G F

May 31, 2025

5  out of  5
rating by M G F
"Lauren was so great and quick helping me out, my daughter is a brand new driver and I shopped around for insurance she was quick and efficient. Could not ask for a better Agent, thank you Lauren"
We responded:
"Thank you for your review, M G F! I'm happy to hear that Lauren provided quick and efficient service for your daughter's insurance needs. We appreciate your trust in us and are always here to help with any future questions or needs. Thanks for choosing us!"
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Kristen Neary

May 30, 2025

5  out of  5
rating by Kristen Neary
"Lauren at State Farm is truly one of a kind! From the very first call, she was incredibly knowledgeable, professional, and genuinely caring. She took the time to walk me through all my options, explained every detail clearly, and helped me find the perfect coverage for my needs — all without any pressure. What really sets Lauren apart is her personal touch. She made me feel like more than just a policy number. Whether it’s answering questions promptly or going the extra mile to make sure I’m covered, she’s always there when I need her. It’s clear she really cares about her clients and loves what she does. If you’re looking for an insurance agent who’s not only smart and reliable but also a pleasure to work with, Lauren is the one. Highly recommend"
We responded:
"Thank you for your wonderful feedback, Kristen! I'm so happy to hear about your positive experience with Lauren. Her dedication to providing knowledgeable and caring service truly shines through, and I'm glad she made you feel valued and well-supported. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
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A Del

May 30, 2025

5  out of  5
rating by A Del
"I highly recommend using Jeff Duval State Farm for your insurance needs. From start to finish, their commitment to excellence stood out. Lauren is very knowledgeable and professional and the service has always been exceptional!"
We responded:
"Thank you for your wonderful recommendation! I'm glad to hear that Lauren's expertise and professionalism made a positive impact on your experience. Our team is dedicated to providing exceptional service, and it's rewarding to know we met your expectations. If you ever have any questions or need assistance, we're here to help!"
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Alex

May 29, 2025

5  out of  5
rating by Alex
"Had the opportunity to work with Brandon,he saved me a ton on auto insurance! Highly recommend Jeff duvals office if you want to be treated like family!"
We responded:
"Thank you, Alex! I'm delighted to hear that Brandon was able to help you save significantly on your insurance. We truly appreciate your recommendation and are glad you feel like part of the family with us. If you ever need anything else, don't hesitate to reach out!"
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Algenard Simmons

May 29, 2025

5  out of  5
rating by Algenard Simmons
"Cynthia is an amazing addition to the team! She is friendly, knowledgeable and is very helpful. Ask for her, she will take care of you."
We responded:
"Thank you, Algenard, for your wonderful feedback! I'm glad to hear that Cynthia has made such a positive impact. Her friendliness and expertise are truly valued, and it's great to know she has been so helpful."
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Rebecca Tatum

May 16, 2025

5  out of  5
rating by Rebecca Tatum
"This agency is really great and has never let me down! Brandon and Zach are both amazing and do a fantastic job getting answers quickly and solving issues."
We responded:
"Thank you, Rebecca! I'm glad to hear that Brandon and Zach have been able to provide you with quick answers and effective solutions. We're grateful to have them on our team. If you ever need anything else, feel free to reach out to our office."
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Shaneea Martinez

May 15, 2025

5  out of  5
rating by Shaneea Martinez
"Helpful and patient staff. Highly recommend."
We responded:
"Thank you, Shaneea, for your kind words! I'm glad to hear that our staff was helpful and patient. Your recommendation means a lot to us. If you ever need assistance or have any questions, feel free to reach out."
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ALFONSO TIJERINA

May 15, 2025

5  out of  5
rating by ALFONSO TIJERINA
"Zach is a superstar at customer service showing great competence and patience with us. He surprised and delighted us. Thanks State Farm."
We responded:
"Thank you, Alfonso. I'm very glad Zach was able to take care of you. We appreciate you trusting us with your insurance needs. "
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Andrea Pacheco

April 10, 2025

5  out of  5
rating by Andrea Pacheco
"I love working with Jeff Duval’s office! Lauren is such a big help and treated me like family! Great agency !!"
We responded:
"Thank you, Andrea! I'm so happy to hear that you enjoy working with our office. Lauren is indeed a valuable part of our team, and we're glad she made you feel like family."
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Captainhook70@gmail.com Shipp

April 9, 2025

5  out of  5
rating by Captainhook70@gmail.com Shipp
"Mrs Jenny is the Best We thank for service and needs for me and my family ❤️"
We responded:
"I'm happy to hear that you and your family are satisfied with the service provided by Jenny! Your appreciation means a lot to us. If you ever have any questions or need further assistance, please feel free to reach out. We're here to help!"