State Farm® Insurance Agent Jeff Duval

"Awful service! They don’t know what are they doing! I had a question regarding my policy, came to the office and received an answer, based on it I made some changes in the policy. I was told that the premium will not change. In a month and a half a received an invoice with price increase about 40%! I called office again and lady told me that this new invoice is right and I have to pay more. I told her that I made my decision based on information I received from her office. “I am not responsible for any other agents. Probably, they don’t know what they’re doing!” Nice answer? Unacceptable for the reputable office. At the end she gave me 2 options what can I do in this situation. Next day I had even more excited conversation with another lady in the same office. I called them to proceed with one of the options they gave me. Any ideas what kind of answer I received? Yes, this lady told me that she is not responsible for her colleagues and can’t proceed with this offer that was offered to me one day ago. When I asked her to connect me with Jeff (owner of the office) she was SO RUDE, that told me that I can go and find another company for my insurance. I asked her name - she refused to give it to me and again sent me to look for another company! Guys, be careful when you dealing with incompetent and rude service. And, of course, Mr. Jeff didn’t call back or did something to smooth out the situation. They lost me as a customer and they don’t care! Think twice before you start business with this branch."

"It's crazy to me that, I went to this particular branch to get some info or help and they have the never to tell me. Hey, did you have an account with us? I said no, buy I have one with state farm. They processed to tell me I have to go to whichever account I started at. If they all are "state farm" I don't see why I have to drive all the way to Gainesville, Fl to speak with a representative when I'm in Ocala and need the info I'm wanting. This place is rediculous! Smh worst state farm branch I've ever been to."

"Not being pleased with my car insurance I was on the look for something new, i'm so happy to have found this office! Lauren was the most helpful, she's very detailed and explained everything to perfection. She helped me find a better policy fast which was exactly what I needed! Totally recommend Lauren for everything insurance!!"

"I always have a good experience with these guys. We have been with them for about 15 years for our house and 5 or so years with our auto. We used to have Nationwide for auto (and they were great) and no one could ever beat their price because of how long we were with Nationwide. But with having the house and auto on the same policy they were able to beat nationwide and include more coverage at the same time. We've only had one claim for our house and a couple for our cars and it hasn't affected anything. Every year they offer for you to come in and see what they can do to save money on the insurance because things change in the insurance world. I never did come in for the first few years and then decided to come in. Yep - they saved me money. I walked out paying less for the same coverage. So I highly recommend this group. They are there to help and to make sure you have what what is the best fit for you."

"I am a policyholder in NY and Florida multiple policies and I had homeowners thru this agency for my second home. We switched the policy over to a renters dwelling, mind you we only had the original policy for about a year. I thought everything was good and we paid the first month, I then got a cancellation notice in the mail after our policy was cancelled resulting in a lapse of insurance. A letter we then got after all of this detailed we didnt provide the information needed. All of the criteria asked for in the letter was had by state farm(4 point inspection, house info etc) which they never provided to the underwriter. I then dealt with Avery at this agent and he had no answers except that I must not of provided what they wanted. I never received a request for anything or a call email etc. So we switched over to a homeowners policy again so I wouldnt be uninsured, all with no answers from Acery except a bit of a condescending tone that it was my fault. Our last conversation happend because I recieved a bill at a rate of the cancelled policy instead of the reduced homeowners policy. During that conversation Avery proceeded to raise his voice and argue with me about how we never did what we were supposed to and it wasnt them. THEY HAD ALL MY INFO TO TRANSFER TO THE UNDERWRITER, I was only supposed to provide our property managers info that's it.. Avery has some nerve arguing with someone when they dropped the ball.. I am switching agents as I have had other great experiences with state farm and would like to stick with them. This agent sucks!"